Don’t do things
in random order, but a set of steps.
Four step troubleshooting:
1 Ping loopback address- trying to isolate the problem Ping 127.0.0.1 When you ping the loopback, you are checking if the TCP/IP software is on the computer, available and working correctly. There is always a file on the computer that has the loopback address, and if that folder is deleted, the network connections will not work correctly.
2 ping ip address
of the local system (192.168.40.10) When
pinging the local system, you are checking if the NIC is working or not. If these two steps are successful, you know that
the user’s machine is ok.
3 Ping the
default gateway ex: ping 192.168.40.1. A
default gateway is the router, which is your translator between the inside
network and your outside network.
4 ping a system
outside your local network- google, yahoo, ect.
At this point, we know that the local system is ok, now we are looking
to the outside network for the issue.
***These are the
specific order that has to be done on the tests and the CCENT test***
More After the Break
